Welcome to Shalin AirEx Pri. Ltd.

Amount of cancellation charges shown as percentage of the total holiday price excluding insurance premium.
# If you have paid us the full amount of your holiday before the date on which you cancel, you may be due a partial refund from us which we calculate as per clause 5.1.
If We Change Your Holiday : Your holiday is planned many months in advance and it is possible that we need to change parts of your holiday.
# If we make a minor change to your holiday (for example a change to travel time , a change to your seat number, a change to departure and return point, a different mode of transportation to a major joining point such as London, a change in accommodation to a lower official classification for one or two nights or a change of advertised tour itinerary where the change is not a major change) we will try to notify you of this before departure but you will not be entitled to any compensation as a result of such a minor change.
# If we make a major change to your holiday(for example a change to your UK airport unless we change from one recognized London airport to another, time of departure or return of more that 12 hours or a change to lower quality accommodation for more than two nights or a significant change to itinerary) then: we will tell you of the change as soon a possible; you can decide to accept the change and continue with the holiday as amended, take an alternative holiday which we may offer (and if the alternative holiday is cheaper we will refund you the difference in cost) or cancel your booking.
# If as the result of a major change you choose to cancel your booking we will refund all money that you have paid to us (For services rendered only by us.)
# We shall not be liable to pay compensation to you where there is a major change or a minor change that either.
We or the supplier of the services in questions could not even with all due care, foresee or avoid; or Is due to unusual or unforeseeable circumstances beyond our control and control of our suppliers, the consequences o.
Example included hostilities, political unrest, war or threat of war, riots, civil Strife, terrorist, activity, industrial, disputes, natural or nuclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body technical problems to transport (except w here these arise as a result of the negligence of our suppliers or us.),airport closures, adverse weather condition or similar events beyond our control.
Our Right To Cancel Your Holiday : In order for us to run each holiday, there must be a minimum number of passengers who wish to travel. if the minimum number of passengers does not book on the holiday then we may cancel it provided that we send you notice of the cancellation with no later than a minimum of 2 weeks. If we cancel because their are not enough passengers then we will refund all the monies you have paid us in respect of the holiday. (for service rendered by us)however we will not be liable to make any other payments to you.
# In the event that we may have to cancel your tour we may operate the same tour using a mini bus(mini busses does not have air-conditioning or toilet on board)which will be offered to you at the same price or with a small premium .This is subject to us having a minimum of 10 passengers.
Special Needs & Special Requests : where possible we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.
# If you have special needs (for example disability) or a special request it is important to you contact us in writing or by telephone prior to making booking you must write to us giving us full details of your special requests or special needs & details of any disability that affects you.
# we may refuse to accept your booking or subsequently cancel it if you notify us in writing at or promptly after the time of booking of a special request or a special need and it appears ot us that you will not be able to participate in the holiday or will not be able to participate safely if we are not able to fulfil your special request or special needs in this case we will refund all your payments that you have made to us.(for services rendered by us.)
Important : please note that if you have a special request and we accept your booking ,we still cannot guarantee to provide for your special request however we do generally find that hotels respond favorably to special request or special needs that we notify them about.
Our Right of Refusal : In addition to our rights under 7.3 we may refuse to accept a booking or terminate your holiday in the following circumstances.
# If you are prevented from traveling or from completing your holiday in the circumstances set out in clause.1,our responsibility to you for your holiday will cease when we terminate the holiday.
a) if you fail to advise us in writing at r promptly after the time of booking of any relevant medical condition or disability from which you suffer and for which seek special assistance or attention from us or our suppliers.
b) If during the course of the holiday was we reasonably consider that you are unable to cope with the demands of the holiday.
c) If you act unreasonably and we reasonably consider that your actions or behavior are likely to cause distress, damage, danger or annoyance to our customers, employees or third parties or to the property of any person.
# you will not be entitled to any refund where we terminate your holiday in the circumstances set out in the clause 10 and we will not be liable to pay any compensation to you as a result of terminating your holiday.
Holiday Insurance : Though it is not compulsory it is strongly advisable to take out comprehensive holiday insurance to cover yourself, and all members of your party and their belongings. Star Tour has a collaboration with Cytiybond Suretravel and insurance is available as detailed in our brochures subject to the insurers acceptance of your application provided that you ask us to book it within 14 days of the date on which you book your holiday.
Our Responsibility to you : During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us we do not accept any responsibility for their cancellation of curtailment or for any loss damage injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities then you should contact the person who offered them to you direct.
# we accept responsibility for the actions of both our suppliers and our employees where they are providing any part of the holiday on our behalf. Our liability to you for their acts & omission is limited by your terms & conditions, our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to or a result of It ( whether caused by us or by our employees or suppliers acting on our behalf )shall be limited as follows :
(a) where such acts or omissions (including negligence)cause you any loss or damage other than death or personal injury, our liability shall not be more than twice the price of your holiday.
(b) we shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even if all due care had been exercised.
(c) if you travel on a ship ,train or aircraft as a part of your holiday with us ,the carriers condition of carriage (copies of which are available from us on request) will apply. the carriers liability to you may be significantly limited by its conditions of conditions of carriage and by international conventions; our liability to you will also be limited to the amount that you could claim from the aircraft, train or ship operator in accordance with any applicable international conventions.
Injury Unconnected with us : We may at our reasonable discretion offer you general assistance if you suffer illness, injury or death whilst on holiday with us where the illness, injury or death is not the fault of us or of our employees or suppliers acting on our behalf. Any assistance that we provide will be limited to a maximum of GBP 5000 ponds form and if you make a successful claim against a third party or an insurer you will reimburse us(but you do not have to reimburse us more than the amount that you claim from the third party).
Complaints : we ensure that we fulfill our duties and promise to deliver a enjoyable and trouble free holiday, however problems do seldom occur. if you have a problem or complaint during your holidays ,please inform the relevant supplier (for example the hotel owner )and our tour leader as soon as possible.
The will try and rectify the problem immediately however if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.
Passport & Visas : You should ensure that you allow sufficient time(currently 8 weeks from posting a correctly completed application form)to apply for a passport.
(a) UK Citizens - Traveling on holiday outside the EC you must have a passport, valid for at least 6 months from date of departure. At present British passport holders do not require visas for countries it is advisable that you check with the relevant embassies or consulate.
(b)Non - Citizens - Holders of non-EC passport are Most likely to require a visa for certain countries visited within our Boucher. At star tour we provide a Visa service at an extra cost for certain cases which is separate to your holiday cost. Though we try our best to obtain the visa on your behalf it solely the discretion of the relevant consulate to accept the application. it is responsibility of the passenger to ensure they have the correct visa in place before travel. In the event passengers are not able to travel due to not having the correct visa the cancellation policy set in clause 4.1 will apply.
Health :
(a) UK&EC Citizens 31december 2005 are advised that your E111 Will ceases to be valid. Form 1 jan.2006, you will need a European health insurance card.(EHIC)to receive healthcare that becomes necessary during your visit to an EEA country or Swizerland. Please not that is advised you should still obtain travel insurance as a precaution.
(b) NON EC Citizens are advised to obtain the necessary travel insurance from their country of origin, in case of person residing in the UK on work permit etc. they may obtain travel insurance from us or any other insurance supplier of their choice we strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.
Vaccinations , Health Safety & Local Standards : In certain countries vaccinations maybe required or recommended by the DSS. As regulations are frequently changing, you must check with your doctor as to which inoculations are advisable for your chosen holiday. You should also refer to the DOH leaflet "Health and advise for Travellers".
The safely standards and regulations, which apply overseas, are those of the country Concerned. often they do not aspire to the same levels as in the UK , due to this the general standards of safety, hygiene, fire precautions, etc. can offer to the those we expect in the UK. We suggest you familiarise yourself with fire escapes, and check depth and exits from swimming pools before swimming. Upset stomachs can easily be caused from climate change, water & ice. Sexually transmitted diseases are a serious threat throughout the world. Please exercise precaution and seek immediate advise if you think you may be affected. Avoid skin piercing and touching wild or stray animals as rabies is also a big threat. Finally the sun is more powerful than in the UK and that you should take due care by using creams and that not over expose yourself. It is advisable to keep note of any significant medical condition you have and details of any medication you are prescribing.
ABTA Protection & Licencing : Holidays in this brochure are operated by Star Tours Ltd. a member of the association of British travel agents (ABTA NO.w8770 & w8785).and by the civil aviation authority under the ATOL NO. 5639. we are with the above to protect customers and for holiday repatriation. The brochure and accompanying literature are issued on behalf and do not commit the airline mentioned therein , or any airline whose services are used in the course of the holiday. for further information on protection please visit the following website : www.abta.com, www.atol.org.uk
Data Protection Statement : The law concerning data protection and your privacy can generally be found in the data protection act 1998 and its associated legislation. If you are booking a holiday with us, we need your personal details in order to process your booking and to enable us or our suppliers and agents to get in touch with in connection with your travel arrangements, if you required. Similarly, if you booking holiday with us or are enquiring about a holiday or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer then we need some personal information in order to communicate with you.
When collect personal information such as names, addresses, telephone numbers and Email addresses. If you book a holiday with us we will also collect your passport and Credit card or debit cards details. It may also be necessary for us to collect information of a more personal nature. This information allows us to process your booking, fulfill or pass on any other request you might have.
When you make a booking, request a brochure or sign up for our email updates then will securely store your contact details in order to contact you with details of product and services we think you might be interested in. Rest assured we do not sell your personal details to other companies. If you decide you would rather not receive news, information and offers about our holidays please let us know in writing to : STAR TOUR TLD.,15A Broadwalk Pinner Road, North Harrow, Middx HA2 6ED .